Paweł Kopocz

IT Professional


Paweł Kopocz - profile photo

About me


Name and surname:
Paweł Kopocz
Date of birth:
17.10.1991
Nationality:
Polish
Martital status:
Married
Current location:
Katowice, Silesian District, Poland
Mobile:
Ask for phone contact
E-mail adress:
kontakt@pawelkopocz.pl
Website:
www.pawelkopocz.pl

Skills


Apple OS X Mac OS JAMF Casper Suite OS X Imaging Software distribution Software packaging Windows 7 Windows 8 HTML CSS JavaScript Adobe Photoshop Adobe Illustrator Adobe Lightroom Microsoft Office Photography Knowledge transfer Problem solving Effective Team-Working

Experience


Jamf Poland | www.jamf.com

Technical Support Specialist
March 2017 - Today | Katowice, Silesian District, Poland

The Technical Support Specialist position works within the Customer Service department to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information related to core Jamf products and supporting technologies.

IBM Client Innovation Center Wroclaw & Katowice| www.ibm.com

IT Team Leader
November 2016 - February 2017 | Katowice, Silesian District, Poland

IBM Client Innovation Center Wroclaw & Katowice | www.ibm.com

IT Specialist | Managed Mobility Services Platform Management Specialist
September 2014 - February 2017 | Katowice, Silesian District, Poland
Apple Support:
  • - Actively involved in IBM Apple Global Enablement project.
  • - Co-leading transition and transformation of new customers - including work on clients' premises.
  • - Preparing processes and documentation of Apple support.
  • - Preparing educational path for new employees.
  • - Creating first IBM Apple Laboratory in Poland.
  • - Performing knowledge transfer between customer and IBM.
  • - Planning IT infrastructure and solutions for customers.
Daily tasks in service delivery:
  • - Maintenance of customer Apple infrastructure (JamfPRO).
  • - Creating and deploying applications for End Users Device.
  • - Creating custom MacOS images for customers.
  • - Managing MacOS updates.
  • - Creating technical documentation.
Additional taks:
  • - Lectures at the Silesian University of Technology under the program Corporate Readiness Certificate (CRC) about MacOS Management
  • - Lecture at the InfoMEET conference about "Massive deployment of operating systems on the example of Apple MacOS Sierra." (Poland, Katowice - 8 October 2016)

I want to tell you how much we appreciate your commitment and effort you put to make our Apple project successful. Thanks to your hard work, openness and innovative approach we have made tremendous progress in building first Apple support within MMS department. Thank you for giving this company your best.

- Anna Pęcikiewicz - IBM Manager's Choice Award 2015

Board Member | www.misjarodzina.org

Mission Family Foundation
January 2016 - Today | Katowice, Silesian District, Poland

Freelancer

September 2008 - Today | Katowice, Silesian District, Poland
  • - Repair of computers with Windows, Linux and Apple OS X operating systems
  • - Design and development of visual identity
  • - Design and optimization of web applications
  • - Preparation of advertising materials
  • - Photographic services - reportages, portraits (gazeta.pl, TVN24)
  • - Photos for the covers of books - WAM Publishing House , SQN Publishing House | Sine Qua Non
  • - Web services for Dominican Order in Katowice
  • - Building an online community - Facebook fanpages with over 500 thousands users

Silesian Water Cluster

Webdeveloper
October 2012 - November 2014 | Katowice, Silesian District, Poland

Website author and administrator as part of the project entitled: "Development of the Silesian Water Cluster" co-financed by the European Union from the European Regional Development Fund under the Regional Operational Programme of Silesia District.

  • - Design and implementation of website and content management system
  • - Design and implementation of software to improve communication within the system
  • - Administration of the website during project

ELKOP-Translations Language Centre Elżbieta Kopocz

Webdeveloper | Graphic designer
September 2008 - June 2013 | Katowice, Silesian District, Poland
  • - Design, implementation and administration of website
  • - Preparation of advertising materials
  • - Maintenance of computers

Education


Silesian University of Technology

Faculty of Applied Mathematics - Informatics
October 2010 - February 2014 | Gliwice, Silesian District, Poland
Obtained title:
Engineer
Thesis topic:
Noote.it - multiplatform application to create and manage notes.

XVIII High School

Class with journalistic and photographic program
September 2007 - June 2010 | Katowice, Silesian District, Poland

Certifications


Certified JSS Administrator (CJA)

JAMF Software | Training details
June 2016

Certified Casper Technician (CCT)

JAMF Software | Training details
June 2015

Certified Casper Administrator (CCA)

JAMF Software | Training details
December 2015

Apple Certified Support Professional 10.10 (ACSP)

Apple | Training details
November 2015

Apple Certified Associate - Mac Management Basics 10.10

Apple | Training details
February 2016

Apple Certified Associate - Mac Integration Basics 10.10

Apple | Training details
February 2016

CEFR - Level C1 - Effective operational proficiency or advanced

Common European Framework of Reference for Languages | Silesian University of Technology
June 2010